Help and Support

How do I buy multiple courses for my employees?

When you go to our training shop via the "Shop our Training" tab, you'll see the option buttons: Buying for myself or Buying licenses. If you select buying licenses, you can add as many licenses as you require to your basket.  

How do I allocate the licenses to my employees?

Once you have purchased the licenses, click allocate licenses, and from there you can type in the email addresses that you would like to allocate the licenses to. They will then be sent an email confirming they've been allocated a license for the course. 

I'm having technical issues with account creation, checkout, or the course. Who shall I contact?

If you send an email to helpdesk@mhiuk.org outlining your issue, someone will be in touch to support you. 

How long do I have to complete my course?

Once you are enrolled on a course, you have one year to complete it and access it. After one year, you'll be unenrolled and access is removed. You'll receive a reminder from us seven days before you are due to lose access to the course.

How do I claim a refund?

If you have purchased the course but not accessed it, or purchased licenses but not yet allocated them, you can request a refund by going to the 'my purchases' section of your profile. Next to your transaction, you'll see a 'request refund' button. This will then be reviewed by the team.

If you have already accessed the course or allocated the licenses, you'll need to contact us directly to discuss a refund on helpdesk.mhiuk.org. Please include your order number, and the email address associated with the account.